Case study · Logistics
Customer shipment-tracking portal for a shipping company
A customer-facing portal where clients look up their own shipments instead of calling the office.
DRAFT: Hassan to confirm details and permission
Overview
A customer-facing portal where clients look up their own shipments instead of calling the office.
Client context
A shipping company handling shipments for many business customers.
Problem
Customers called and messaged for status updates. Staff answered the same questions all day from internal sheets.
Solution
A secure portal where each customer logs in and sees their shipments, status and documents, updated from one admin view.
Key features
- Customer logins
- Live shipment status
- Document downloads
- Admin update panel
Before / after workflow
Before
Status lived in internal spreadsheets; every update meant a phone call or message.
After
Customers check status themselves; staff update one system.
Results
Verified results to be added once confirmed with the client.
Related
More work like this.
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Home-care billing system with admin and agency logins
Billing, patient roster and unit schedules in one system with separate admin and agency access.
DRAFT: Hassan to confirm details and permission
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Partner portal for an HR/PEO services firm
A portal giving partners one place for shared information and requests.
DRAFT: Hassan to confirm details and permission
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